Returns & Refunds Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be returned in the same condition that you received it, in its original packaging, with all labels intact, and accompanied by proof of purchase.

Perfumes may be tested with one or two sprays only to assess the fragrance.
Items that have been used beyond reasonable testing, show noticeable depletion, or are not returned in their original condition cannot be accepted, unless the item is faulty or incorrect.

How to Start a Return

To request a return, please contact us at hello@verseperfume.com.

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at hello@verseperfume.com.

Damaged, Faulty or Incorrect Items

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or incorrect.

We will assess the issue and arrange an appropriate resolution as quickly as possible.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

• Gift cards
• Sale items
• Perfumes that have been used beyond reasonable testing (more than 1–2 sprays), unless faulty or incorrect.

Exchanges

The fastest way to ensure you receive the item you want is to return your original purchase. Once the return has been accepted, you can place a new order separately.

Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind returns.
Original shipping costs are non-refundable.

If a refund is issued, the cost of return shipping will be deducted from the refund amount.

If your item is faulty, damaged, or incorrect, please contact us before returning it so we can arrange the appropriate solution.

Incorrect Delivery Address

Please ensure that your delivery address is correct when placing your order. We are unable to amend addresses once an order has been placed.

If an order has already been dispatched, it is the customer’s responsibility to attempt to retrieve the parcel from the delivery address provided.

If a parcel is returned to us due to an incorrect address, a £4.50 return fee will apply to cover courier costs. This fee must be paid before the order can be reshipped, or it will be deducted from any refund issued.

Uncollected or Missed Deliveries

If you miss a delivery attempt, it is your responsibility to rearrange delivery or collect the parcel from your local delivery office within the courier’s stated timeframe.

If a parcel is returned to us as uncollected, a £4.50 return fee will apply to cover courier costs. This fee must be paid before the order can be reshipped, or it will be deducted from any refund issued.

Refunds

Once we have received and inspected your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within three business days. Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than ten business days have passed since your refund was approved and you have not received it, please contact us at hello@verseperfume.com.